If you escalate (cut off in traffic, angry at the gate agent, frustrated at your boss), you've just added (negative) energy to a conversation.
If you escalate (high- ...read more
The prospects that are the easiest to engage with online--the ones that believe big promises, simple come-ons and garish interfaces--are often the very people who ...read more
Why prefer Coke over Pepsi or GE over Samsung or Ford over Chevy?
In markets that aren't natural monopolies or where there are clear, agreed-upon metrics, how do we ...read more
The person who sets your media/incoming queue owns your best work.
There goes another an hour. An hour of responding to incoming from people I can't help, looking at ...read more
I've been around literally thousands of book publishing projects, and in one respect, they're mostly the same.
They're the same in that the focus is on the launch, ...read more
and it's not me."
That's the way every single conflict begins. Of course it does, because if it didn't, it wouldn't be a conflict, would it?
So, given that the other ...read more
We're not even living in a lousy reality show.
Entertainment has seduced us into believing that we have a chance to live the life they live in the movies. Even the ...read more
When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture...
It turns out, though, that most ...read more
Do work and get paid once. Build an asset and get paid for as long as it lasts.
A retailer or a restaurant owner might work 18 hours a day--but the landlord makes ...read more
The more choices, the more freedom, the more freedom, the harder it is to decide what to do next.
When parachute jumping, at the key point, there are only two ...read more
